The player has deposited money into her account, but the funds seem owo be lost. The player later confirmed that the deposit was processed successfully, therefore we marked this complaint as resolved. The player from Canada believed his winnings were seized incorrectly. We ended up closing the complaint as ‘unresolved’ because the casino failed jest to reply. The player claimed the casino miscalculated winnings and refused jest to credit $4656.
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Therefore, after gathering all available information, we consider the complaint unjustified. The player from New Zealand had requested a withdrawal prior owo submitting this complaint. We advised the player to be patient and wait at least 14 days after requesting the withdrawal before submitting a complaint. Despite multiple attempts to contact the player for further information, w istocie response was received.
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The player had had €50 in his account but the min. withdrawal set by the casino had been €100. After the player’s communication with the casino and our intervention, the casino had reassessed the situation and the player had been able jest to withdraw his winnings. However, he had only been able owo withdraw a part of his total winnings due jest to the casino’s maximum withdrawal zakres for no-deposit bonuses. Despite his dissatisfaction with the casino’s policies, we considered the complaint resolved as the player had confirmed receiving the funds. The player from Canada had lodged a complaint about not receiving her winnings of 28,000 from an przez internet casino.
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